About Tata Protect
At Tata Motors, we believe in powering your performance and profitability through services tailored to your business needs. Designed with precision and care, these offerings enable quicker repairs, maximised uptime, and faster resolution of queries, ensuring you stay ahead, always.
Aptly titled Tata Protect, this set of solutions is thoughtfully designed to address every challenge you might face during transport and delivery. Step into the world of Tata Protect and discover solutions that stand by your business, every step of the way.
Host of services
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TATA Zippy
With TATA Zippy, we aim to resolve 90% of customer complaints within a maximum timeframe of 48 hours. With a focus on customer satisfaction, we aim to deliver swift, effective support throughout the ownership journey.
This process is designed to monitor and ensure timely service and product support for our newly launched models (or our top 3 models based on volume) within the country during the warranty period., setting a benchmark in dependable and responsive service.
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TATA Genuine Parts - Essential Parts Availability
Be it for newly launched vehicles or our top 3 models based on volume, having essential spares on hand is crucial during emergencies. That’s why we’ve ensured that vital TATA Genuine Parts are available 24/7 across all authorised service stations nationwide.
We prioritise your satisfaction and peace of mind. Hence, we ensure 100% availability of vital components to address your vehicle maintenance and repair needs as quickly as possible.
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Express Service
We aim to minimise any inconvenience that vehicle unavailability can cause during scheduled service or repairs. With our dedicated resources and efficient workflow, we strive to deliver prompt results without compromising on quality. From scheduled maintenance to minor repairs, dedicated bays, skilled technicians, and readily available parts, we are fully equipped to assist you.
Through Express Service, our goal is to ensure the shortest possible downtime for selected scheduled services and minor repair jobs. We aim to complete 85% of jobs under the express service category within a maximum time frame of 8 hours, because your time is valuable, and your trust is priceless.
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Value-Added Services
Our Value-Added Services reflect our promise to go beyond the expected. Through this, we aim to minimise vehicle downtime and improve your vehicle’s performance.
Through customised AMC (Annual Maintenance Contract) and service packages, we help keep your fleet in better health, minimising downtime and maximising output. We aim to cover at least 50% of our vehicles under these packages, delivering convenience and peace of mind to every customer.
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Customer Complaint Resolution
For our customers’ satisfaction, we carefully monitor each complaint with a dedicated timeline until it is successfully resolved. Our complaint resolution system is built with the goal of closing 90% of cases within 72 hours.
We prioritise the concerns and feedback of our customers, and we have established a customer-centric process to ensure that every complaint receives the attention it deserves. All complaints, whether via phone, email, or social platforms, are systematically registered with our Customer Assistance Centre (CAC) and tracked until resolution.
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TATA Shield
We understand the disruption, frustration, and financial strain accidents can cause. And we are dedicated to providing quick and efficient support to our valued customers when necessary. Tata Shield is built around a promise to restore your vehicles and your peace of mind, swiftly and efficiently.
With TATA Shield, we are committed to making 90% of accident-involved vehicles roadworthy again within 60 days, ensuring your consistent success.
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TATA Alert
We understand that experiencing a sudden breakdown can be stressful. And we aim to offer immediate support through a robust infrastructure dedicated to prompt roadside and workshop assistance.
Through Tata Alert, our goal is to restore 85% of broken-down vehicles within 72 hours, with prompt and efficient support.
With TATA Zippy, we aim to resolve 90% of customer complaints within a maximum timeframe of 48 hours. With a focus on customer satisfaction, we aim to deliver swift, effective support throughout the ownership journey.
This process is designed to monitor and ensure timely service and product support for our newly launched models (or our top 3 models based on volume) within the country during the warranty period., setting a benchmark in dependable and responsive service.
Be it for newly launched vehicles or our top 3 models based on volume, having essential spares on hand is crucial during emergencies. That’s why we’ve ensured that vital TATA Genuine Parts are available 24/7 across all authorised service stations nationwide.
We prioritise your satisfaction and peace of mind. Hence, we ensure 100% availability of vital components to address your vehicle maintenance and repair needs as quickly as possible.
We aim to minimise any inconvenience that vehicle unavailability can cause during scheduled service or repairs. With our dedicated resources and efficient workflow, we strive to deliver prompt results without compromising on quality. From scheduled maintenance to minor repairs, dedicated bays, skilled technicians, and readily available parts, we are fully equipped to assist you.
Through Express Service, our goal is to ensure the shortest possible downtime for selected scheduled services and minor repair jobs. We aim to complete 85% of jobs under the express service category within a maximum time frame of 8 hours, because your time is valuable, and your trust is priceless.
Our Value-Added Services reflect our promise to go beyond the expected. Through this, we aim to minimise vehicle downtime and improve your vehicle’s performance.
Through customised AMC (Annual Maintenance Contract) and service packages, we help keep your fleet in better health, minimising downtime and maximising output. We aim to cover at least 50% of our vehicles under these packages, delivering convenience and peace of mind to every customer.
For our customers’ satisfaction, we carefully monitor each complaint with a dedicated timeline until it is successfully resolved. Our complaint resolution system is built with the goal of closing 90% of cases within 72 hours.
We prioritise the concerns and feedback of our customers, and we have established a customer-centric process to ensure that every complaint receives the attention it deserves. All complaints, whether via phone, email, or social platforms, are systematically registered with our Customer Assistance Centre (CAC) and tracked until resolution.
We understand the disruption, frustration, and financial strain accidents can cause. And we are dedicated to providing quick and efficient support to our valued customers when necessary. Tata Shield is built around a promise to restore your vehicles and your peace of mind, swiftly and efficiently.
With TATA Shield, we are committed to making 90% of accident-involved vehicles roadworthy again within 60 days, ensuring your consistent success.
We understand that experiencing a sudden breakdown can be stressful. And we aim to offer immediate support through a robust infrastructure dedicated to prompt roadside and workshop assistance.
Through Tata Alert, our goal is to restore 85% of broken-down vehicles within 72 hours, with prompt and efficient support.
Our Range of Commercial Vehicles
